HOW DOES IT WORK?
When you sign up, we’ll ask for your dog’s breed, weight, age, activity level and about any health issues they may have.
This helps us calculate their calorie needs, how much Bonza plant-based super dogfood to feed them and how long a box would last. If you have multiple dogs, you’ll get a personalised feeding plan unique to each of them, but they can eat from the same box of food.
We’ll base the frequency of a fresh box arriving based on this feeding plan, but you have full control to pause, cancel, speed up or slow down your subscription as needed.
WHAT IF MY DOG DOESN’T LIKE BONZA?
Just like us, some dogs don’t like change.
It’s also important to remember that sometimes the old food that they are used to may contain lots of additives that made it taste great, even if it isn’t that healthy. Be persistent and try not to be trained by your dog. But sometimes they might just not be into it.
If you’ve transitioned to Bonza and you’re still unsure as to whether your dog likes it or not, we do offer a 100% money-back guarantee on your first box, no questions asked. See Our Health and Happiness Guarantee
The reason we make it a subscription is because your dog, or dogs, need to eat the same number of calories every day to stay in peak condition. Our personalised meal plans ensure we conveniently deliver your next fresh box free to your home at just the right time. You never run out or end up with more food than you need. No mercy dashes and lugging heavy bags of dogfood home from the supermarket.
If you do not wish to continue the subscription, it is very easy to cancel or pause at any time in your account dashboard. We offer a commitment-free, rolling subscription plan.
IS MY SUBSCRIPTION FLEXIBLE?
Our calculator takes your dog’s age, weight, intactness and activity levels into consideration and calculates the correct number of calories they require each day.
You can change any of your dog’s details in your account at any time and we will recalculate the number of calories they need and how often we need to deliver a fresh box of plant-based goodness direct to your doorstep.
Decided to mix-feed? No problem. In your account dashboard you can adjust the percentage of their daily food you want to feed them Bonza, and we will re-calculate how often we need to send their next box.
AM I IN A CONTRACT?
No. Your dog’s Bonza meal plan is a commitment-free rolling subscription plan. A simple click in your account dashboard gives you complete control over every aspect of your dog’s meal plan.
WHAT IF I RUN OUT OR HAVE TOO MUCH?
Our calculator should mean you never face this prospect.
However, we’ve made it super simple to pause, slow down or speed up your subscription with a click of a button so you’re only getting your dog’s food when you need it.
We always remind you 5 days ahead of sending the next box of fresh food for your dog.
WILL YOU WARN ME WHEN MY CARD IS TO BE CHARGED?
Sure will. We will let you know 5 days in advance of when your next fresh box is due to ship and when it will be charged.
Each email contains a quick link to choose a new order date that you’d prefer or a button for us to send it ASAP if you’re running low.
We want feeding your dog Bonza to be as easy for you, as it is enjoyable for them. Our website is self-service, so you don’t need to jump through any hoops to adjust anything, but we’re on live chat just in case you need a hand.
ELEVATE YOUR DOG’S FOOD BEYOND SIMPLE NUTRITION