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Last Updated: 9th November 2026
Part 1: Bonza terms of sale
These terms are in two parts. Part 1 covers what is specific to Bonza: our orders, delivery, Subscribe & Save, our Health & Happiness Guarantee and VidiVet. Part 2 contains our general terms of use and sale. Where the two differ, Part 1 applies, unless Part 2 gives you greater protection. Nothing in these terms affects your statutory rights.
1. Who we are
Bonza is a trading name of Happea Chappea Ltd, 6 Burgoyne Road, London N4 1AD, United Kingdom. Registered in England and Wales, company number 10873244. VAT number GB 499 6318 26. Email: whistle@bonza.dog. You can also reach us by phone or live chat; see our Help page at help.bonza.dog.
2. Your order
2.1 Your order is an offer to buy. A contract is formed when we confirm we have accepted it.
2.2 We may decline an order, or limit quantities per customer or household, including orders that appear to be for resale. If we decline an order, we will not charge you, or we will refund you in full.
2.3 If a product is shown with the wrong price or description, we will tell you before dispatch. You can then go ahead at the correct price or cancel for a full refund.
2.4 We show our products as accurately as we can, but colours may look slightly different on your screen.
3. Delivery
3.1 We deliver to the United Kingdom, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland, Spain and Switzerland.
3.2 Delivery to Europe normally takes 2–4 working days. Delivery times and costs for each country are shown on our shipping information page and at checkout.
3.3 For deliveries to Switzerland, our prices include all taxes and import charges. You will not be asked to pay anything further on delivery.
3.4 Please check your parcel on arrival and tell us about any damage or missing items as soon as possible.
4. Subscribe & Save
4.1 We create your dog’s personalised meal plan from the details you give us, and set your delivery frequency from it.
4.2 Your subscription is rolling, with no minimum term. You can pause it, change its frequency or quantity, or cancel it at any time from your account. Changes apply to any order not yet dispatched.
4.3 We will email you at least 4 days before each order is dispatched and charged, so you can change the date if you need to.
4.4 Payment for each order is taken automatically from your saved payment method.
4.5 The Subscribe & Save discount applies in every country we deliver to. Delivery is free in the United Kingdom on orders over £39 and in Germany on orders over €39.
4.6 If we change the price of your subscription, we will tell you at least 14 days before your next payment, and you can cancel before the new price applies.
5. Health & Happiness Guarantee
5.1 If your dog doesn’t take to their first order of Bonza food or Bioactive Bites, contact us by phone, email or live chat and we will refund it.
5.2 Dogs can take time to adjust to any new food, so we recommend a gradual change over 9 days, or 12–14 days for more reluctant dogs.
5.3 This guarantee is in addition to your statutory rights and does not affect them.
6. VidiVet online vet support
6.1 Customers in the United Kingdom with an active Subscribe & Save subscription get free access to VidiVet’s online vet service.
6.2 VidiVet is an independent provider, and its own terms apply to the service. We will send you a sign-up link after your first subscription order.
6.3 Your free access ends when your subscription ends.
6.4 VidiVet is not an emergency service. If your dog needs urgent care, contact a vet in person straight away.
6.5 Advice is given by VidiVet’s vets, and Bonza is not responsible for it. If we change or end this benefit, we will tell active subscribers 30 days in advance.
7. Nutrition and health information
Our feeding plans, product information and Health Hub articles are general guidance. They are not a substitute for veterinary advice. If your dog has a health condition, is pregnant or nursing, or is on medication, please check with your vet before changing their diet.
8. Reviews and feedback
If you send us reviews, photos, ideas or other feedback, you allow us to use, edit and publish them, without payment, in connection with Bonza. We will credit you by first name only unless you agree otherwise. Please don’t send anything you don’t have the right to share.
